Simply. Talk to your clients.

Logging into your ZIWO account is the first step to starting your workday and accessing the tools you’ll need. ZIWO is a cloud-based platform, so you can ac...

Clear audio is critical when working in a call center environment. ZIWO lets you configure your audio settings directly from your agent profile to ensure th...

Receiving calls in ZIWO is seamless, as long as you’re connected and marked as available. To be ready to receive calls: Log in to your ZIWO agent account...

ZIWO supports multiple outbound numbers, allowing agents to call from different caller IDs based on region, team, or campaign. To make an outbound call: ...

There are 4 statuses, available for an agent to choose from. When a status is selected, a counter starts counting the time spent in that status. Below i...

Whether you are having an inbound or outbound call, you can use any of the below dial pad features: 1. Mute / Unmute: This button is used to mute the ag...

ZIWO makes it easy to transfer calls to teammates, departments, or external contacts. To transfer a call: While on a live call, click the Transfer button...

ZIWO makes it easy to transfer calls to teammates, departments, or external contacts. To transfer a call: While on a live call, click the Transfer button...

Don’t worry if you’ve forgotten your password — it happens! ZIWO provides two convenient ways to reset it and regain access to your account. You can either...

ZIWO gives you real-time visibility into your performance so you can keep track of your call volume, availability, and efficiency. Your dashboard shows: ...