Simply. Talk to your clients.

Open ZIWO instance in Chrome (Only Chrome browser is supported by ZIWO) by entering your Domain/ instance name:  Enter your account name Enter your em...

1. When you login to your agent profile for the first time, you need to make sure that you allow your mic on Google Chrome 2. From your Ziwo agent page, cl...

When you login as an agent to your ZIWO platform, please follow the steps below:  Make sure your status is set to "Available" Click on the “...

1.    To make an outbound call, make sure that you have selected the right country code from the dialler (UAE by default), then enter the phone number you w...

There are 4 statuses, available for an agent to choose from. When a status is selected, a counter starts counting the time spent in that status. Below i...

Whether you are having an inbound or outbound call, you can use any of the below dial pad features: 1. Mute / Unmute: This button is used to mute the ag...

1. Click on the “Transfer” Button   , another screen will open. 2. You will have 3 tabs to choose from to transfer the call, Phonebook, Teammates and Teams...

1. Click on the “Transfer” Button  , another screen will open. 2. There will be 2 options available, "Ask First" and "Transfer Now", in...

When you open your ZIWO URL, you will see an option called “Forgot password” When you click on this option, a pop up window will appear requesting you...

You can check your daily performance (Stats) by checking the Stats bar from your agent interface. Agent’s Stats Bar Statistics Description: Total C...