AGENT Manual

How to login to your ZIWO account?
Open ZIWO instance in chrome (Only Chrome browser is supported by ZIWO) by entering your Domain/ instance name: yourdomain.aswat.co Enter your email addr...
Thu, 29 Oct, 2020 at 12:39 PM
How to check my headset device settings?
1. When you login to your agent profile for the first time, you need to make sure that you allow your mic. 2. On ZIWO's soft phone, click on Device Se...
Thu, 29 Oct, 2020 at 12:45 PM
How to receive calls in ZIWO?
When you login as an agent to your ZIWO platform, please follow the steps below:  Make sure your status is set to "Available" Click on the “...
Thu, 29 Oct, 2020 at 12:46 PM
Is there an agent user manual that I can download?
Yes of course. You can simply download the manual by clicking on the below attachment.
Sun, 14 Jun, 2020 at 5:33 PM
How to make an outbound call in ZIWO?
1.    To make an outbound call, you must enter the number in the international dialing format into the dial pad otherwise the       call will not get connec...
Thu, 29 Oct, 2020 at 1:19 PM
How to change my ZIWO status?
There are 4 statuses, with different color codes, available for an agent to choose from. When a status is selected, a counter starts counting the time spent...
Thu, 29 Oct, 2020 at 1:49 PM
What features do I have in ZIWO soft phone dial pad?
Whether you are having an inbound or outbound call, you can use any of the below dial pad features: 1. Mute / Unmute: This button is used to mute the ag...
Thu, 29 Oct, 2020 at 2:22 PM
How to make a blind call transfer?
1. Click on the “Transfer” Button  , another screen will open. 2. Enter the required extension or external number (external numbers should follow the inter...
Thu, 29 Oct, 2020 at 3:08 PM
How to make an attended call transfer?
1. Click on the “Transfer” Button  , another screen will open. 2. Enter the extension or the external number (landline or mobile number and it should be in...
Thu, 29 Oct, 2020 at 3:21 PM
How can I reset my password?
When you open your ZIWO URL, you will see an option called “Forgot password” When you click on this option, a pop up window will appear requesting you ...
Thu, 29 Oct, 2020 at 3:55 PM