Clear audio is critical when working in a call center environment. ZIWO lets you configure your audio settings directly from your agent profile to ensure the best call quality.
To configure your headset:
- Click on your Profile icon in the top-right corner.
- Navigate to Settings and select Sounds & Devices.
- Choose your preferred device for microphone (input) and headset or speaker (output).
- Use the Test feature to confirm that your selected devices are working properly.
Note: The first time you access audio settings or initiate a call, Google Chrome may ask for permission to use your microphone. Be sure to click Allow — this permission is necessary for ZIWO to function correctly.
Regularly testing your setup can help avoid issues during live calls and ensure your voice is transmitted clearly to customers.