Receiving calls in ZIWO is seamless, as long as you’re connected and marked as available.

To be ready to receive calls:

  1. Log in to your ZIWO agent account.
  2. Ensure you have a stable internet connection.
  3. Set your status to Available using the status toggle in your dashboard.

Once you’re available, you’ll automatically start receiving incoming calls routed through your assigned queue.

Tip: Remember to update your status at the start and end of your shift to ensure accurate call routing and performance tracking.