There are 4 statuses, available for an agent to choose from. When a status is selected, a counter starts counting the time spent in that status.
Below is a description about these statuses:
Available: Agent is ready to receive calls and he can make outbound a.
On Break: Agent is going on a break thus he will not receive calls.
Meeting: Agent is having a meeting thus he will not receive calls.
Outgoing: Agent wants to make outbound calls and he will not receive calls while he is on this status.