ZIWO gives you real-time visibility into your performance so you can keep track of your call volume, availability, and efficiency.

Your dashboard shows:

  • Total number of calls (inbound, outbound, missed)
  • Status of conversations (new, open, resolved)
  • Your presence status throughout the day (Available, On Break, In a Meeting, etc.)

For detailed stats:

  1. Click the Statistics icon (usually beside your name or profile picture).
    • Number of calls handled
    • Total and average talk time
    • Time spent in each availability status
Tip: Monitoring your performance daily helps you improve response times, balance workloads, and achieve KPIs.