You can check your daily performance (Stats) by checking the Stats bar from your agent interface.


Agent’s Stats Bar Statistics Description:


  1. Total Calls - overall total of both inbound and outbound calls
  2. Inbound calls: This field shows how many inbound calls did the agent receive so far.
  3. Inbound time: This field shows total time for the inbound calls the agent received so far.
  4. Outbound calls: This field shows how many outbound calls did the agent make so far.
  5. Outbound time: This field shows total time for the outbound calls the agent made so far.
  6. Missed Calls - total missed calls
  7. Conversations (Whatsapp enabled in Ziwo) - total number of conversations
  8. New (Whatsapp enabled in Ziwo) - total of new conversations
  9. Open (Whatsapp enabled in Ziwo) - total of open conversations
  10. Resolved (Whatsapp enabled in Ziwo) - total of resolved conversations
  11. Available: This is the total time spent in “Available” status.
  12. On Break: This is the total time spent in “On Break” status.
  13. Meeting: This is the total time spent in “Meeting” status.
  14. Outgoing: This is the total time spent in Available status.
  15. Staffed:  This is the total time spent in “Available”+ “Meeting”+”Outgoing”+"Custom" (If any) statuses.