Simply. Talk to your clients.

You can check your daily performance (Stats) by checking the Stats bar from your agent interface.

Agent’s Stats Bar Statistics Description:

1- Inbound calls: This field shows how many inbound calls did the agent receive so far.

2- Inbound time: This field shows total time for the inbound calls the agent received so far.

3- Outbound calls: This field shows how many outbound calls did the agent make so far.

4- Outbound time: This field shows total time for the outbound calls the agent made so far.

5- Available: This is the total time spent in “Available” status.

6- On Break: This is the total time spent in “On Break” status.

7- Meeting: This is the total time spent in “Meeting” status.

8- Outgoing: This is the total time spent in Available status.

9- Staffed:  This is the total time spent in “Available”+ “Meeting”+”Outgoing”  statuses.