1. When you open your ZIWO URL, you will see an option called “Forgot password”

  2. When you click on this option, a pop up window will appear requesting you to enter your account email ID.

       3. Enter the email ID and click on the green arrow.

       4. A reset password link will be sent to your email ID, you will be asked to enter the new password and confirm it.


Also agents can ask the admin to reset their passwords where the admin can initiate the reset password email to be sent to the agent’s email address and then agents need to setup the new password.