Simply. Talk to your clients.

Whether you are having an inbound or outbound call, you can use any of the below dial pad features:

1. Mute / Unmute: This button is used to mute the agent’s mic so the customer will not hear him in case the agent is talking to a supervisor.

2. Hold / Unhold: This button is used to put the customer on hold in case he wants to transfer the call or he wants to talk to his supervisor.

3. Transfer: We have 2 modes of transfer: 

       A- Blind Transfer: This is when the agent is entering an extension number for a person then transfers the line directly to that person without asking for his/her  permission.

       B- Attended Transfer: This is when an agent enters an extension number for a person then calls this person asking for his/her permission first before transferring the call to them.

4. Dial pad: This button is used to display the dial pad so that an agent can enter an extension number to transfer calls or to enter a menu option when making a call to an IVR.

5. Hang up: This button is used to hang up the call with a customer.