ZIWO makes it easy to transfer calls to teammates, departments, or external contacts.
To transfer a call:
- While on a live call, click the Transfer button in the dialer interface.
- Select a contact — this could be another agent, a group, or an external number.
- Choose the type of transfer:
- Blind Transfer: the call is immediately redirected without speaking to the recipient.
- Attended Transfer: you speak to the recipient first, then complete the transfer once they’re ready.
Tip: Use attended transfers for a smoother handoff, especially when context needs to be shared with the next person.