Simply. Talk to your clients.

ZIWO keeps a record of all your call activity, including incoming, outgoing, and missed calls. You can also access call recordings if permitted. To view yo...

If you place the mouse over any number under recent calls or Calls section, a green “Call Again” button will appear. Click on the green button anda call wil...

You can update your profile details when you click the profile iconlocated on the upper right side of the platform. You can change your profile deta...

If ZIWO is behaving unexpectedly, clearing your browser cache and doing a hard reload often fixes it. Steps Go to app.ziwo.io. Press F12 to open your br...

If you’re not receiving calls even though you’re logged in, here are a few common reasons to check: Is your status set to Available? If not, update it. C...

By default, agents cannot download recordings. This setting is designed to protect customer data and ensure compliance with internal security policies. If ...

No, neither agents nor admins are able to delete call recordings. Recordings are stored securely in the system and cannot be manually removed. This ensures...

You can create contacts directly from the ZIWO interface so they’re available while making or receiving calls. To create a contact: Click the Contacts ic...

While agents cannot delete contacts, you can edit them anytime to update or correct the information. To edit a contact: Open the Contacts section. Selec...