Simply. Talk to your clients.

You can view and listen to call recordings from the ZIWO admin platform. Steps Under Logs, click Calls. The Calls section opens, showing all call logs. ...

Call whispering lets a supervisor listen to a live call and, if needed, talk to the agent or join the call. Steps Log in to your ZIWO admin account. Cli...

To toggle widgets in the dashboard : 1. Log in to your admin account 2. From the dashboard, click on the cogwheel icon located at the far upper right side...

You can download detailed call logs (CDRs) in CSV format for reporting and analytics. To export: Go to Admin Dashboard > Calls. Apply filters (e.g., ...

To check abandon calls : 1. Click the icon on the left side of the screen, then under "Logs" click on "Calls" 2. Once on the calls ...

Here are the steps to change an agent's status in the admin platform. From the admin dashboard, scroll down and you will see the agent section. Selec...

The video below will guide you step by step on how you can assign/remove agents to a queue

ZIWO uses a color-coded system to help admins instantly recognize status at a glance. Queues: Green – Agents are available Yellow – No agents available,...

To personalize the ringtone agents hear: Steps: Go to Admin Dashboard > General Settings. Select Custom Ringtone. Upload your audio file (must be in...

AGENTS Time spent in all Statuses Time spent in status Available Time spent in status On break Time spent in status Meeting Time spent in sta...