Simply. Talk to your clients.

The video below will guide you step by step on how you can view call recordings from the Ziwo admin platform. 1. From your admin account click on the shiel...

To use call whispering do the following : 1. Login to your Ziwo admin account 2. Click on"Open" on the right side of the page where it says &quo...

To toggle widgets in the dashboard : 1. Log in to your admin account 2. From the dashboard, click on the cogwheel icon located at the far upper right side...

To enable metrics in the live dashboard : 1. Go to the live dashboard by clicking on 2. Next, click on the cogwheel to the far right, this will let you ch...

To download/export call data in CSV here are the steps : 1. Click on the shield icon and the under "LOGS" click on "Calls" 2. Select th...

To check abandon calls : 1. Click the shield icon on the left side of the screen, then under "LOGS" click on "Calls" 2. Once on the...

Here are the steps to change an agent's status in the admin platform. From the admin dashboard, scroll down and you will see the agent section. Selec...

The video below will guide you step by step on how you can assign/remove agents to a queue

Here's a quick guide in understanding queue color coding. GREEN - there are available agents in the queue toe receive calls YELLOW - there are no a...

1. Login to the admin platform 2. Click on the  icon and click on "General" 3. Towards the right side of the page, there is a section that sa...