To personalize the ringtone agents hear:
Steps:
- Go to Admin Dashboard > General Settings.
- Select Custom Ringtone.
- Upload your audio file (must be in .mp3 format).
Tip: Use branded or attention-grabbing ringtones to improve call handling.
How to change inbound call ringtone Print
Created by: Nouf Al Khamaiseh
Modified on: Fri, 24 Jul, 2026 at 2:44 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.