How to change agent status? : Simply. Talk to your clients.

How to change agent status? Print

Created by: Vince Tan

Modified on: Thu, 8 Aug, 2024 at 11:57 AM

Here are the steps to change an agent's status in the admin platform.
From the admin dashboard, scroll down and you will see the agent section.
Select an agent and click on the three dots and then select the call whisper icon
The call whisper window will appear and by default you are muted and can listen to the customer and the agent talking. If there is no active call, you will hear a hold music playing.

Vince is the author of this solution article.

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