ZIWO uses a color-coded system to help admins instantly recognize status at a glance.

Queues:

  • Green – Agents are available
  • Yellow – No agents available, no calls waiting
  • Red – No agents available and customers are waiting

Agents:

  • Green – Available
  • Purple – On a call
  • Orange – On break
  • Blue – Outgoing call
  • Brown – In a meeting
Note: This color scheme helps with real-time supervision and quick action-taking.