You can download detailed call logs (CDRs) in CSV format for reporting and analytics.

To export:

  1. Go to Admin Dashboard > Calls.
  2. Apply filters (e.g., date range, agent name, queue).
  3. Choose what to include:
    • IVR flow
    • Surveys
    • Tags
    • Call notes
  4. Click the cloud icon in the top-right.
  5. Download the report as a .CSV file.
Tip: Use these records for audits, performance reviews, and operational insights.