Simply. Talk to your clients.

If you cannot create an admin or assign roles, your user account may lack the required permissions. Only users with Role Management access can perform thes...

By default, agents are not allowed to download call recordings. However, Super Admins can override this setting. To allow downloads: Go to Admin Dashboa...

Yes. ZIWO lets you control how incoming calls are routed to agents by selecting from several queue strategies. To update: Go to Admin Dashboard > Que...

You can play urgent audio messages for callers in selected queues. To do so: Go to Admin Dashboard > Queues. Click Urgent Messages (top-right). ...

You have two options for configuring your Interactive Voice Response (IVR): Option 1: Technical Team (Self-Setup) If you have a development team, they ...

Yes! ZIWO offers Smart Routing to ensure customers are directed to the most familiar agent. To enable it: Open Admin Dashboard > Smart Routing. Cl...