Simply. Talk to your clients.

The video below will guide you step by step on how you can add agents from the Ziwo admin platform. Steps : 1. From the admin account, go to User Ma...

1. Login to your admin account 2. On the admin page click on the  icon, more options will appear 3. Look for click on it, and under channel click on 4. ...

Yes — admins can create custom statuses like “Training,” “Field Visit,” or “On Duty” to reflect real-world scenarios. To create a custom agent status: Go...

Call Results Busy: This call result is when you are calling a customer and the phone number is busy or he gives you a busy signal or when the customer has...

Campaigns let you run automated outbound call initiatives using uploaded contact lists and preset time slots. To create a campaign: Go to Admin Dashboard...

The Roaming Agent feature lets you receive ZIWO calls on a different phone number, even if you’re not at your usual location or workstation. This is particu...

To enhance privacy or enforce data security policies, ZIWO lets you hide caller phone numbers from agents within the standalone platform. To enable this fe...

To control access to call recordings: Go to the Admin Dashboard. Navigate to General. Scroll down to “Allow agents to listen to call recordings”. Toggl...

This feature resets an agent’s status back to Available if they’ve remained in a temporary status (e.g., Break or Meeting) for too long. To enable it: Go...