Simply. Talk to your clients.

Call whispering lets a supervisor listen to a live call and, if needed, talk to the agent or join the call.

Steps

1. Log in to your ZIWO admin account.
2. Click Open next to "Click to open a standalone dashboard on a new tab (needed for call whispering)".
3. In the Agents section, choose an agent, click the three-dot icon, then click the call whisper (ear) icon.
4. A panel opens on the right showing the agent's ongoing call.

Options during whispering

• Listen / Mute — selected by default; listen to the current call.
• Whisper to agent — talk to the agent without the caller hearing you.
• Join the call — both parties can hear you.
• Stop listening / Close — closes the call whispering interface.