The video below will guide you step by step on how you can add agents from the Ziwo admin platform.
Steps :
1. From the admin account, go to User Management.
2. Click on Add User on the top right and choose the type of the user (Agent or Admin), choose Agent.
3. You will be asked to enter the following :
- First name
- Last name
- Email address
4. Hit "Save"
5. A new small window will pop-up that will ask you to assign the agent to a queue, simply drag from left to right which queues you want to assign the agent to.(If you don't wish to assign the agent to any queue, click on the X on the upper right of the small window)
6. Once you are done assigning queue, you may press x on the upper right side of the small window to close it and save changes.