Simply. Talk to your clients.

The video below will guide you step by step on how you can add agents from the Ziwo admin platform.

Steps :

1. From the admin landing page click on the shield icon and then click on "Teammates/Agents"

2. On the Agents page, click on the  icon located on lower right and a new window will appear

3.  You will be asked to enter the following :

• First name
• Last name
• Email address

4. Hit on "Save"

5. A new small window will pop-up that will ask you to assign the agent to a queue, simply drag from left to right which queues you want to assign the agent to.(If you don't wish to assign the agent to any queue, click on the X on the upper right of the small window)

6. Once you are done assigning queue, you may press x on the upper right side of the small window to close it and save changes.