1. Login to your admin account
2. On the admin page click on the 
icon, more options will appear
3. Look for 
click on it, and under channel click on 
4. Under templates click on canned responses, it will direct you on where to create a canned response.
5. Click on 
6. It will ask you to enter the following :
- Template name
- Language
- Category (You can create one from the same field if there is none)
- Channel - select Whatsapp
7. Add the contents of your canned response, you can. also attach videos, images or documents
8. Click "Save"