To enhance privacy or enforce data security policies, ZIWO lets you hide caller phone numbers from agents within the standalone platform.

To enable this feature:

  1. Go to the Admin Dashboard.
  2. Click General from the left-hand sidebar.
  3. Scroll to “Mask Phone Numbers”.
  4. Toggle the switch ON to enable or OFF to disable.
Note: This setting removes phone-number visibility in the agent interface. It does not impact dialing capability.

Will agents still see numbers in the CRM?

If ZIWO is integrated with a third-party CRM, the visibility of caller numbers is controlled by the CRM itself.

  • On standalone ZIWO, enabling “Hide Phone Numbers” hides the number entirely.
  • On integrated CRMs, adjust permissions on the CRM side to align with your visibility policies.
Tip: Always verify CRM-side settings when configuring privacy features for hybrid systems.