FAQ
This endpoint logs in (call center only) agent on his/her dedicated virtual position. When an agent gets created, a virtual position for his/her account wil...
Mon, 1 Jul, 2019 at 1:22 PM
This article provides instructions on how Administrators can enable or disable the Automatic Call Recording feature in the ZIWO admin account. By using ...
Thu, 26 Nov, 2020 at 10:50 AM
Why did we change the way to login as it seems more complicated We did some homework & found that a number of users had a hard time finding thei...
Thu, 4 Feb, 2021 at 1:28 PM
In order to set up the ECS, you need to record the survey prompts in MP3 format, upload them to your ZIWO platform and enable the ECS on the required queue/...
Mon, 19 Apr, 2021 at 9:33 AM
The magic link is a "passwordless" login option that sends a unique link to your email inbox, which you can use to get into your ZIWO account inst...
Fri, 25 Mar, 2022 at 3:29 PM
- Failed status you will get mainly for outgoing calls, basically when the number format is invalid or if the number is incorrect. - Lose-race For ...
Mon, 31 Jul, 2023 at 3:10 AM