Post-call surveys are a great way to gather feedback directly from your customers.
To set it up:
- Go to Admin Dashboard > General.
- Click on End Call Survey.
- Select the survey language.
- Upload these audio files:
- Survey Request – ask the caller to opt-in.
- Survey Guide- asks for a rating.
- Invalid Input Audio – played if the customer gives invalid input.
- Thank You Audio – confirmation and close.
- Optional – enable additional settings:
- Additional Feedback – lets customers leave a voice message.
- Outbound Survey – plays the survey after outbound calls.
Tip: Use surveys to improve service quality and agent coaching programs.