FAQ

Dialer Admin Quick Campaign Creation Demo
Sun, 30 Jun, 2019 at 7:21 PM
How to view and export attendance logs of the agents ?
Sun, 30 Apr, 2023 at 5:59 PM
How to create a Queue
Sun, 30 Apr, 2023 at 6:03 PM
How to check the Abandoned Calls in ZIWO
There are 3 different ways to retrieve the abandoned calls: In the live section: Display the widget called "Total Abandoned Calls" to see the nu...
Sun, 30 Apr, 2023 at 6:07 PM
How to setup a roaming agent in ZIWO
Click on the three dots located on the upper right of Ziwo home page. Select Agents. On the agent you want to set the roaming agent option, click the th...
Sun, 30 Apr, 2023 at 6:09 PM
How to setup working hours in a queue in ZIWO
Click on three dots located at the top of the Ziwo page, click on Queues icon. Select on a specific queue to set up the working hours, by clicking the t...
Sun, 30 Apr, 2023 at 6:10 PM
How to retrieve voicemails in Calls View in ZIWO
Go to calls view by clicking on the left hand side phone icon. Click on the upper right hand link that says more filter. Click on voicemail  from the op...
Sun, 30 Apr, 2023 at 6:12 PM
How to change the queue priorities for an agent ?
Each agent can answer queues with a different degree of priority. For instance, an English born agent will answer calls in english before the other agents. ...
Sun, 30 Apr, 2023 at 6:13 PM
How to blacklist a number ?
Wed, 17 Mar, 2021 at 6:11 PM
Fetching Call history using custom filters
This endpoint returns the list of CDR by the given filter https://documenter.getpostman.com/view/1450071/RWToNwzB#44cfbba1-fc60-4e2b-ad12-21157aefd51d
Mon, 1 Jul, 2019 at 1:20 PM