This article provides instructions on how Administrators can enable or disable the Automatic Call Recording feature in the ZIWO admin account.


By using the ZIWO call recording feature you are required and agree to maintain compliance with all applicable local or nation wide laws and regulations. You understand and agree that you are solely responsible and liable for compliance with such laws and regulations, and under no circumstances shall ZIWO be responsible or held liable for such compliance.


In some areas, you are required to obtain consent from all parties to record a phone call. As a result, you may need to inform your employees and third parties whom you call through the service that their calls are being recorded. 


As an admin, you are responsible for obtaining any and all legally-required consents when you are utilizing the call recording feature.

  • Log in to ZIWO admin account

  • Go to Admin> Settings> General

  • Below  Call Recording, toggle the switch to Enable or Disable the feature

If you enabled the feature, click Yes on the confirmation window. Click Save. Once you disable Call Recordings, previous Call Recordings will remain on your platform.


FAQ

  • How Admin can enable or disable the Automatic Call Recording feature ?

    • Log in to ZIWO admin account

    • Go to Admin> Settings> General

    • Below  Call Recording, toggle the switch to Enable or Disable the feature

    • If you enabled the feature, click Yes on the confirmation window. Click Save.

  • What happens if I disable the Call Recording feature on ZIWO ?

    • Once you disable Call Recording feature, previous Call Recordings will remain on your platform and new calls will not be recorded

  • Are my previous call recordings deleted once I disable the feature?

    • Once you disable Call Recording feature, previous Call Recordings will remain on your platform

  • How long are my call recordings kept on ZIWO platform?

    • All call recordings before disabling the feature will be available on the platform at all times.

  • How can I delete a particular call recording?

    • You cannot delete a particular call recording.

  • Is it legally allowed to record calls ?

    • In some areas, you are required to obtain consent from all parties to record a phone call. As a result, you may need to inform your employees and third parties whom you call through the service that their calls are being recorded. 

    • As an admin, you are responsible for obtaining any and all legally-required consents when you are utilizing the call recording feature.

  • Is this feature compliant with laws & regulations in my country?

    • By using the ZIWO call recording feature you are required and agree to maintain compliance with all applicable local or nation wide laws and regulations. You understand and agree that you are solely responsible and liable for compliance with such laws and regulations, and under no circumstances shall ZIWO be responsible or held liable for such compliance.

  • Can agents disable call recordings?

    • No. Only Administrators can enable or disable the Automatic Call Recording feature in the ZIWO admin account.