Simply. Talk to your clients.

By using the ZIWO call recording feature, you are required and agree to maintain compliance with all applicable local or nation wide laws and regulations. You understand and agree that you are solely responsible and liable for compliance with such laws and regulations, and under no circumstances shall ZIWO be responsible or held liable for such compliance.

In some areas, you are required to obtain consent from all parties to record a phone call. As a result, you may need to inform your employees and third parties whom you call through the service that their calls are being recorded. 

As an admin, you are responsible for obtaining any and all legally-required consents when you are utilizing the call recording feature.

If you enabled the feature, click Yes on the confirmation window. Click Save. Once you disable Call Recordings, previous Call Recordings will remain on your platform.

• FAQs:
  

• How can I delete a particular call recording?

  • You cannot delete a particular call recording.

• Can agents disable call recordings?

  • No. Only Administrators can enable or disable the Automatic Call Recording feature in the ZIWO admin account.