Simply. Talk to your clients.

Agents shifts: gives the details for each agent of the log in / log off in each status. Agent time split: gives the details of time for each agent spen...

General Settings: Music on hold: You can upload your customized audio file to be played when agents are putting customers on hold during the call. ...

Basic Information: First Name: Agent's first name. Last name: Agent's last name. Email Address: Agent's email address (In lower case...

Allows the agent to wrap up a call at the end of it before he becomes available for the next one.

From the Admin view, you may force an agent to log out: From the Agent view, you need to do it in 2 steps:

You can set up a roaming agent so the calls ring on an external number (for example, a mobile) when the agent is away from their desk. Steps From User Ma...

Click on three dots located at the top of the Ziwo page, click on Queues icon. Select on a specific queue to set up the working hours, by clicking the t...