- Agents shifts: gives the details for each agent of the log in / log off in each status.
- Agent time split: gives the details of time for each agent spent in each status.
- Agent numbers: gives a mix of statistics (quantity and time) for each agent.
- Capacity: shows the % of answered calls vs the number of logged in agents
- Performance: gives a mix of statistics for each agent showing his performances
- Call reaction: Shows the split answered calls vs abandoned calls.
How to create predefined widgets? Print
Created by: Renaud de Gonfreville
Modified on: Sun, 27 Dec, 2020 at 3:55 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.