FAQ
Go to calls view by clicking on the left hand side phone icon. Click on the upper right hand link that says more filter. Click on voicemail from the op...
Sun, 30 Apr, 2023 at 6:12 PM
Each agent can answer queues with a different degree of priority. For instance, an English born agent will answer calls in english before the other agents. ...
Sun, 30 Apr, 2023 at 6:13 PM
Blacklisting prevents unwanted numbers from being called or included in campaigns. To manage blacklisted numbers: Go to Admin Dashboard > Channels >...
Mon, 27 Jul, 2026 at 4:01 PM
This endpoint returns the list of CDR by the given filter https://documenter.getpostman.com/view/1450071/RWToNwzB#44cfbba1-fc60-4e2b-ad12-21157aefd51d
Mon, 1 Jul, 2019 at 1:20 PM
This endpoint logs in (call center only) agent on his/her dedicated virtual position. When an agent gets created, a virtual position for his/her account wil...
Mon, 1 Jul, 2019 at 1:22 PM
This article provides instructions on how Administrators can enable or disable the Automatic Call Recording feature in the ZIWO admin account. By using ...
Thu, 26 Nov, 2020 at 10:50 AM
Why did we change the way to login as it seems more complicated We did some homework & found that a number of users had a hard time finding thei...
Thu, 4 Feb, 2021 at 1:28 PM
Post-call surveys are a great way to gather feedback directly from your customers. To set it up: Go to Admin Dashboard > General. Click on End Call S...
Mon, 27 Jul, 2026 at 5:08 PM
If you prefer a simpler and more secure way to log in without remembering your password, ZIWO offers a Magic Link login option. This lets you access your ac...
Fri, 24 Jul, 2026 at 2:37 PM