FAQ
Blacklisting prevents unwanted numbers from being called or included in campaigns. To manage blacklisted numbers: Go to Admin Dashboard > Channels >...
Mon, 27 Jul, 2026 at 4:01 PM
This endpoint logs in (call center only) agent on his/her dedicated virtual position. When an agent gets created, a virtual position for his/her account wil...
Mon, 1 Jul, 2019 at 1:22 PM
By using the ZIWO call recording feature, you are required and agree to maintain compliance with all applicable local or nation wide laws and regulations...
Wed, 29 Jul, 2026 at 2:42 PM
Post-call surveys are a great way to gather feedback directly from your customers. To set it up: Go to Admin Dashboard > General. Click on End Call S...
Mon, 27 Jul, 2026 at 5:08 PM
If you prefer a simpler and more secure way to log in without remembering your password, ZIWO offers a Magic Link login option. This lets you access your ac...
Fri, 24 Jul, 2026 at 2:37 PM