FAQ

How to create predefined widgets?
Agents shifts: gives the details for each agent of the log in / log off in each status. Agent time split: gives the details of time for each agent...
Tue, 21 Jul, 2020 at 6:14 PM
How to create statistics ?
PEOPLE Time spent staffed Time spent in status Available Time spent in status On break Time spent in status Meeting Time spent in status Outg...
Wed, 22 Jul, 2020 at 9:38 AM
Your Company settings
General Settings: Music on hold: You can upload your customized audio file to be played when agents are putting customers on hold during the call. ...
Fri, 23 Oct, 2020 at 4:47 PM
Dialer Agent Interface Demo & Tutorial
Sun, 30 Jun, 2019 at 6:56 PM
Dialer Admin Interface full Tutorial & Presentation
Sun, 30 Jun, 2019 at 7:02 PM
How to export reports in CSV files
Thu, 13 Aug, 2020 at 6:29 PM
How to create an Agent
Basic Information: First Name: Agent's first name. Last name: Agent's last name. Email Address: Agent's email address (In lower c...
Fri, 23 Oct, 2020 at 4:47 PM
How to assign skills to an agent in ZIWO
Thu, 13 Aug, 2020 at 6:28 PM
Add a wrap up time to the agent
Allows the agent to wrap up a call at the end of it before he becomes available for the next one.
Thu, 13 Aug, 2020 at 6:27 PM
How to log out an agent ?
From the Admin view, you may force an agent to log out: From the Agent view, you need to do it in 2 steps:
Thu, 13 Aug, 2020 at 6:24 PM