FAQ

How to create predefined widgets?
Agents shifts: gives the details for each agent of the log in / log off in each status. Agent time split: gives the details of time for each agent spen...
Sun, 27 Dec, 2020 at 3:55 PM
How to create statistics ?
AGENTS Time spent in all Statuses Time spent in status Available Time spent in status On break Time spent in status Meeting Time spent in sta...
Sun, 27 Dec, 2020 at 4:01 PM
Your Company settings
General Settings: Music on hold: You can upload your customized audio file to be played when agents are putting customers on hold during the call. ...
Sun, 27 Dec, 2020 at 4:22 PM
Dialer Agent Interface Demo & Tutorial
Sun, 30 Jun, 2019 at 6:56 PM
Dialer Admin Interface full Tutorial & Presentation
Sun, 30 Jun, 2019 at 7:02 PM
How to export reports in CSV files
There are many ways to extract reports in CSV Format: From Calls section. From Statistics section. From Agents section.
Sun, 27 Dec, 2020 at 5:00 PM
How to create an Agent
Basic Information: First Name: Agent's first name. Last name: Agent's last name. Email Address: Agent's email address (In lower c...
Mon, 15 Mar, 2021 at 6:50 PM
How to assign skills to an agent in ZIWO
Thu, 13 Aug, 2020 at 6:28 PM
Add a wrap up time to the agent
Allows the agent to wrap up a call at the end of it before he becomes available for the next one.
Thu, 13 Aug, 2020 at 6:27 PM
How to log out an agent ?
From the Admin view, you may force an agent to log out: From the Agent view, you need to do it in 2 steps:
Thu, 13 Aug, 2020 at 6:24 PM