Simply. Talk to your clients.

Agents shifts: gives the details for each agent of the log in / log off in each status. Agent time split: gives the details of time for each agent spen...

General Settings: Music on hold: You can upload your customized audio file to be played when agents are putting customers on hold during the call. ...

Basic Information: First Name: Agent's first name. Last Name: Agent's last name. Email Address: Agent's email address (In lowercase). C...

As an Admin, you may force an agent to log out in 2 ways:

You can set up a roaming agent so the calls ring on an external number (for example, a mobile) when the agent is away from their desk. Steps From User Ma...

You can define the working days and hours for each queue in ZIWO, so calls are handled according to your schedule. Steps From User Management, go to Queu...

Go to calls view by clicking on the left hand side phone icon. Click on the upper right hand link that says more filter. Click on voicemail  from the op...

You can give each agent a different priority within a queue, so calls are offered to the most suitable agents first. How queue priority works 1 is the hi...