Simply. Talk to your clients.

Agents shifts: gives the details for each agent of the log in / log off in each status. Agent time split: gives the details of time for each agent spen...

General Settings: Music on hold: You can upload your customized audio file to be played when agents are putting customers on hold during the call. ...

Basic Information: First Name: Agent's first name. Last name: Agent's last name. Email Address: Agent's email address (In lower case...

Allows the agent to wrap up a call at the end of it before he becomes available for the next one.

From the Admin view, you may force an agent to log out: From the Agent view, you need to do it in 2 steps:

Click on the three dots located on the upper right of Ziwo home page. Select Agents. On the agent you want to set the roaming agent option, click the th...

Click on three dots located at the top of the Ziwo page, click on Queues icon. Select on a specific queue to set up the working hours, by clicking the t...