If you’re not receiving calls even though you’re logged in, here are a few common reasons to check:
- Is your status set to Available? If not, update it.
- Confirm with your admin that you are properly assigned to a call queue.
⚙️ Note: Being in the correct queue is essential — queues direct specific types of calls to specific agents based on routing logic and availability.
Still having issues? Reach out to your admin or the support team for a quick fix.