Yes. ZIWO lets you control how incoming calls are routed to agents by selecting from several queue strategies.
To update:
Go to Admin Dashboard > Queues.
Click Edit next to the relevant queue.
Choose a strategy: Ring All, Round Robin, Longest Idle, Least Talk Time, and more (depending on your system setup).
Click Save.
⚙️ Tailor call distribution to match your team size and performance goals.