AGENT Manual

How can I check my daily performance?
You can check your daily performance (Stats) by checking the Stats bar from your agent interface. Agent’s Stats Bar Statistics Description: 1- Inbou...
Thu, 29 Oct, 2020 at 6:44 PM
How can I see my calls history?
On the left section of the soft phone dial pad, you can see a history of all inbound, outbound and missed calls and they are filtered under 4 tabs: 1- A...
Thu, 29 Oct, 2020 at 7:05 PM
How can I call again a number?
If you place the mouse over any number under recent calls or Calls section, a green “Call Again” button will appear. Click on the green button and the call ...
Thu, 29 Oct, 2020 at 7:12 PM
How can I check summary call details for a call?
From recent calls section, if you click on any call, the call window will expand to show the details below: Date, start time & end time of call. ...
Thu, 29 Oct, 2020 at 7:18 PM
How can I check full details for my calls?
Under calls section, you can see full details about your calls. You filter calls per date and per direction (inbound, outbound, internal and service). Also ...
Thu, 29 Oct, 2020 at 7:36 PM
How can I update my profile details?
You can change your profile details such as you first and last name, mobile number and change your password by clicking on profile option when you click the...
Sun, 30 Apr, 2023 at 5:32 PM