Simply. Talk to your clients.

When creating a tag, give it a name and a description that explains when the tag should be applied. Be specific about the keywords, phrases, or patterns the...

Open the Scorecard Performance view to see all your calls with full details: call numbers, agents, ratings, sentiment, transcription, tags.. You can als...

AI Intelligence is a separate product from the core ZIWO contact center and requires its own subscription. Once you subscribe, it appears directly in your A...

Call summary. Call translation. Smart call tagging. Language detection. Sentiment analysis. Talk/Listen ratio. Overlap/ Silence ratio...

Transcription is generated after the call ends, not in real time. Once processed, the transcript becomes available in your Admin dashboard under the AI Inte...

ZIWO team can help you to set up a workflow to automatically route call summaries or transcripts to your CRM notes or another destination. ZIWO offers workf...

The scorecard is a customizable quality-assurance tool that lets you evaluate and score calls against criteria you define. It provides a consistent, structu...

The number of scorecards you can create depends on your subscription plan. Each plan includes a set limit,  either 1, 5, 20, or unlimited scorecards. To che...